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Soft LaunchReceive free shipping on your first order!

FAQs

GENERAL

Where are your products made?
We are a proud Canadian company and we work with local suppliers and partners to produce and ship our products. That being said, our suppliers may occasionally produce our products in United States to meet increased demands and faster shipping times. 

Do I have to pay customs, duties and taxes on my order?
If you are ordering from United States or Canada and your order is under $200, it is rare that your order will incur customs, duties, or additional taxes. In the unlikely event, we cannot guarantee that your order will not incur additional taxes, duties, or other shipping/customs fees. We will not reimburse customers who are subject to these fees. International customers must determine any expected fees prior to ordering.

Why is your store currency in USD?
Our primary customer base are from the United States and naturally all of our products are priced in United States Dollars (USD). If you are located in a country outside of the USA, your credit card will NOT be billed in US dollars. However, you will be billed in your local currency at the appropriate conversion rate based on our USD pricing. Your credit card issuer may charge a transaction fee. 

Boy Please™ is not responsible for any transaction fees associated with currency conversion, and will not refund orders for customers who are not aware that our pricing is in US dollars. By purchasing from our website, you acknowledge that you will be billed at a USD-adjusted rate in your local currency, and that conversion fees may apply.

How safe is my personal information?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

What is your Terms of service?
Please review our Terms of service Policy.

Which methods of payment do you accept?
Our prices are displayed in USD. We accept credit cards, debit cards, PayPal and bank transfer (via PayPal).

PRODUCTS

Are your products vegan?
Yes, all of our products are vegan with the exception of select ingredients like beeswax to help your skin retain its own moisture and when we do, we make sure it is organic and responsibly sourced.

Are your products cruelty free?
Yes, our products are not tested on animals and the only select non-vegan ingredient we use is beeswax to help your skin retain its own moisture. We make sure it is organic and responsibly sourced.

Are your products free of harmful chemicals?
Yes, all of our products are made with clean ingredients and we’re proud to be paraben free, and sulfate free.

Can I recycle the packaging?
Yes, please recycle all paper packaging! We are sustainable and eco-friendly. We only use post-consumer recycled paper in our packaging to minimize our environmental impact and keep our planet clean. 

SHIPPING

When will my order arrive?
Please allow 2-5 days for orders to be processed and packed. Our products are shipped using reliable shipping partners in USA and Canada to ensure your order will arrive safely and on time. 

USA: 4-7 business days

Canada: 4-7 business days

International: 7-10 business days

*These are estimated shipping times and actual shipping times may vary. Please note that due to Covid-19, we are unable to guarantee shipping timeframes. We do not provide refunds due to shipping exceptions/delays.

For more information on shipping, please visit our shipping policy.

Can I cancel my order?
Yes, cancellations must be made within 12 hours of order placement. Send us an email within 12 hours and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours before the fund reflects on the customer's bank account.

My package arrived damaged, what should I do?
We are so sorry to hear that and we will make it better for you. Please shoot us an email at info@boyplease.co and our customer support team will be able to assist you.

EXCHANGE AND RETURNS

Do you have a return policy?
Yes, we allow return/exchange up to 14 days after the product was purchased. The item must be returned in new, unworn condition. Please shoot us an email at info@boyplease.co and our customer support team will be able to assist you.

CONTACT US

What if I need something?
No worries! Contact us at info@boyplease.co and our customer support team will gladly assist you.

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